Shipping policy

Thank you for shopping with KRISHAE. We ship worldwide with tracking, and every order over AED 199 ships free, wherever you are.

Where we ship

We deliver to customers around the world, including the UAE and the rest of the GCC, the UK, all of Europe, the USA, Canada, Australia, New Zealand, India, Pakistan, Singapore, Malaysia, Turkey, Egypt, Jordan and South Africa. The shipping options for your address are shown at checkout.

Shipping rates

  • Free worldwide shipping on orders over AED 199 (shown in your local currency at checkout).
  • Orders under AED 199: standard tracked shipping is AED 25 (AED 15 for UAE addresses).
  • Team, school and bulk orders are quoted separately, with shipping to your country included in the quote.

Prices are shown in your local currency where available. You can change country and currency at the top of the page.

Delivery times

  • Orders are processed within 1–3 business days after payment confirmation. Made-to-order items are printed in 2–5 business days.
  • Delivery usually takes 10–20 business days after dispatch, to the UAE and worldwide. This matches the delivery time shown at checkout.
  • Personalised and made-to-order items are printed by our print partner, often at a print centre close to you (for example in the USA, UK, EU or Australia), so they often arrive sooner.
  • Delivery times may vary because of customs clearance, courier schedules, weather and public holidays.
  • If you order several items, they may arrive in separate packages at different times.

Order tracking

You will receive tracking information by email once your order has been dispatched. Tracking updates may take a few days to appear while the parcel is in transit.

Customs, duties and taxes

Orders delivered to some countries may be subject to import duties or taxes set by the destination country. Where these are not collected at checkout, they are the customer's responsibility. KRISHAE is not responsible for delays caused by customs.

Incorrect shipping information

Customers are responsible for providing an accurate and complete shipping address at checkout. KRISHAE is not responsible for delivery delays, extra charges or lost shipments caused by incorrect or incomplete addresses. If you notice an error in your address, please contact us immediately.

Failed deliveries

If a shipment is returned because of an incorrect address, unsuccessful delivery attempts or refusal to accept the order, additional shipping charges may apply for re-delivery.

Damaged or missing items

If your order arrives damaged, or an item is missing, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or a full refund, usually without you needing to send anything back. If your order has not arrived within 30 business days of dispatch, contact us and we will reship or refund it.

Wholesale and bulk orders

Swim schools, clubs, nurseries, hotels and beach clubs anywhere in the world get bulk pricing on any mix of items in one order:

  • 10–24 items: 10% off
  • 25–49 items: 12% off
  • 50+ items: 15% off

Request a bulk quote with your organisation's name and the items you need, and we'll reply within 1 business day. For custom printed team kit, see Custom Team & School Merch. Bulk orders may arrive in several packages.

Contact us

KRISHAE (based in Dubai, shipping worldwide)
Email: krishaeofficial@gmail.com
WhatsApp: +971 58 847 9143

Thank you for choosing KRISHAE.