Refund policy
At KRISHAE, we want you to love your order. We ship worldwide, so this policy is written to be fair wherever you are.
Return window
You can request a return within 14 days of delivery. Items must be unused, unworn, unwashed and in their original packaging with all tags attached. Swimwear should be tried on over underwear only, with any hygiene liner still in place. Proof of purchase (your order number) is required.
How to return
- Email krishaeofficial@gmail.com or WhatsApp +971 58 847 9143 with your order number, the item(s) and the reason.
- We will reply within 2 business days with your return approval and the return address. Please do not send items back before you receive approval, because parcels sent to the wrong address cannot be refunded.
- Send the item back with a trackable service and share the tracking number with us.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or a full refund. In most cases you will not need to send the item back.
Late or missing orders
Orders normally arrive within 10–20 business days of dispatch, in the UAE and worldwide. If your order has not arrived within 30 business days of dispatch, contact us and we will trace it and reship or refund it at no extra cost.
Non-returnable items
For hygiene reasons the following cannot be returned unless they arrive damaged or defective:
- Swimwear that has been worn in water, washed, damaged or altered, or has the hygiene liner removed
- Swim nappies, earplugs, nose clips and hijab underscarves once opened
- Items without their original tags or packaging
- Custom printed or personalised items (team, school or name prints), unless misprinted
Personalisation rules
For personalised products you can enter your own short text (letters, numbers and simple symbols, up to 14 characters). We print it exactly as typed, so please check spelling before ordering. We check every personalised order before printing and will cancel and fully refund any order whose text includes brand names or trademarks, logos, cartoon or film characters, celebrity names, song lyrics, or anything offensive, hateful, political or discriminatory.
Refunds
Once your return arrives and is inspected, we will email you to confirm whether the refund is approved. Approved refunds are sent to the original payment method within 5 business days. Your bank or card provider may take a few more days to show it.
Return shipping costs
For change-of-mind returns, the customer pays return shipping, and the original shipping charge is non-refundable. If the return is due to our error (damaged, defective or wrong item), we cover all costs.
Exchanges and cancellations
Need a different size? Contact us and we will arrange an exchange when the size is available. You can cancel an order for a full refund within 12 hours of placing it, before it is dispatched.
Contact us
KRISHAE
Email: krishaeofficial@gmail.com
WhatsApp: +971 58 847 9143