FAQ
Do you ship internationally?
Yes. We ship worldwide, including the UAE, the GCC, the UK, Europe, the USA, Canada, Australia and many more countries. Available shipping options and rates are shown at checkout for your address.
How long does delivery take?
Orders usually arrive in 5–8 business days after dispatch in the UAE and 7–15 business days after dispatch to the rest of the world, with tracking. Made-to-order printed and personalised items are printed in 2–5 business days first, and their product page shows the full delivery estimate. Delivery times can vary by country, customs clearance and public holidays. If your order hasn't arrived within 30 business days of dispatch, contact us and we'll reship or refund it.
How much is shipping?
Free on orders over AED 199, worldwide. Below that, shipping is a flat AED 15 per order within the UAE and AED 25 per order to other countries. The exact rate for your address is shown at checkout.
Will I pay customs or import duties?
Orders delivered outside the UAE may be subject to import duties or taxes set by the destination country. Where these are not collected at checkout, they are the customer's responsibility.
Can I return my order?
Yes. You can request a return within 14 days of delivery. Contact us first and we'll send the return address; please don't post items back before you receive approval. Damaged, defective or wrong items: tell us within 7 days of delivery with photos and we'll replace or refund, usually without you sending anything back. For hygiene reasons, swimwear that has been worn in water, washed or altered cannot be returned. Full details are in our Return & Refund Policy.
How can I track my order?
Once your order has been shipped, tracking details will be sent by email (and WhatsApp where available).
How can I contact KRISHAE?
Email: krishaeofficial@gmail.com
WhatsApp: +971 58 847 9143
Do you supply swim schools, nurseries and hotels?
Yes. We welcome bulk orders from swim academies, schools, nurseries, hotels and beach clubs. Bulk pricing on any mix of items: 10% off 10–24 items, 12% off 25–49 items and 15% off 50+ items. Request a bulk quote here and we'll reply within 1 business day with your discount code.
Are your swimwear products suitable for modest swimming?
Yes. Our modest swimwear is designed to provide comfort, coverage and confidence.
Are swim aids a replacement for supervision?
No. Swim rings, floats and swim vests are swimming aids, not life-saving devices. Children must always be supervised by an adult in or near water.
How do I choose the right size?
Check the size chart in the product images or the Size guide button on the product page. Women's swimwear is sized by bust, waist and hip, and kids' items by age or height. If you are between two sizes, choose the larger size for a more comfortable fit.